Frequently
Asked
Questions
Where do you source your products?

We’re passionate about supporting local communities, so we source our products from local farmers and artisan shops. This means fresher, high-quality snacks and essentials for your residents, while also helping to elevate and support local producers.

How often do you restock the products?

We restock as needed to ensure that our Snugs are always well-stocked with your favourite items. Each Snug is equipped with cameras and smart measuring systems to monitor stock levels in real-time. This allows us to replenish items promptly and keep everything running smoothly.

What types of products can residents expect to find in a Snug?

Our Snugs offer a variety of products including snacks, beverages, and everyday essentials. We carefully curate our selection to cater to the preferences and needs of your residents, ensuring there’s always something for everyone.

How much space does a Snug require?

Our Snugs are designed to be compact and efficient, typically requiring a small area on the ground floor or in a communal space. We’ll work with you to find the perfect spot that maximises convenience for your residents without taking up too much space.

What are the maintenance requirements for a Snug?

None! We take care of everything, from restocking to regular maintenance. Our team monitors the Snug remotely and handles any issues that arise, so you can focus on managing your property without any additional hassle.

How does Sunny Snug enhance community engagement?

Sunny Snug isn’t just about convenience; it’s about bringing people together. By providing a shared space where residents can grab a snack and potentially chat with their neighbours, our Snugs help foster a sense of community within your building. In the future, we also plan to organise workshops and events, such as yoga sessions, candle-making classes, and more, to further strengthen community bonds.

What if residents have specific product requests?

We love feedback and are always open to product suggestions! Residents can submit requests through our app, and we’ll do our best to accommodate them in future stock updates.

How secure is the Snug?

Sunny Snug operates on the basis of an honesty market, where we trust residents to enjoy the products and pay accordingly. However, we also take security seriously. Each Snug is equipped with cameras to ensure a safe environment and to prevent any issues.

How can I get a Sunny Snug installed in my building?

It’s simple! Just reach out to our team, and we’ll guide you through the process. We’ll handle everything from installation to ongoing management, making it an easy and seamless experience for you.

What are the costs involved for estate managers?

There’s no direct cost to estate managers for installing a Sunny Snug. We handle all the expenses related to installation, maintenance, and restocking. Our goal is to provide added value to your building and enhance the resident experience without adding to your budget.